Rocket Point of Sale Software System

ONLY If you have purchased the Rocket Point of Sale directly from DotDude.com, Inc., the Rocket Point of Sale includes 30 days support with ((1) Dial-In and 30 minutes talk support) or (1) hour of talk support, whichever comes first. Any Upgrade or Add-Ons includes 30 minutes of talk support or (1) dial-in within the first 10 days of purchase. Your dealer, as a minimum, should provide you with the above support times and limits.

If you are an End-User and you have Purchased the POS and it's been over 30 days since you purchased your software - YOU MUST fax us a support agreement from the below link. No support will be given without a support agreement.

Down Load the Tech Support Agreement

If you would like to report a problem with your POS, use the below form. We will not call you back or do support from the below form but we will see if we can duplicate your problem here in our office. If we can duplicate your problem, we will post a fix on our website ASAP. If you need help, use the form ABOVE.

Report a Problem with the POS

If you are having a problem seeing the above forms, you may need to download the Adobe Acrobat Reader software. Click the link below for this software download.

If it's the weekend or after hours and you ABSOLUTELY need help or support with the POS - fill out the above Tech Support Agreement and fax it in - someone will call you back ASAP

24 / 7 - once you fax your agreement to us - we will call you back A.S.A.P. - usually within 15 minutes - If after hours - you must request after hours support

Description	Comments
EMAIL SUPPORT	Email support is free for the first year after purchasing your software and add-ons. If a problem cannot be resolved after 3 emails, you will need to purchase a support call or dial-in with us. Email support is for Normal Business Hours only.
REPAIR CORRUPTED DATA FILES	This option will allow us to dial into your system and rebuild your data files if they should become corrupt. Corruption is usually caused by a power failure, power spike or turning off the CPU without exiting the POS. Data file fix usually takes an hour or so to complete.
CALL IN SUPPORT	This support item will allow you to talk to our support staff, up to 15 minutes or solve one major support problem, which ever occurs first. Normal business hours considered 8:30 am to 4:30 pm EST. Call back time is within (15) fifteen minutes typically.
DIAL-IN SUPPORT	This support item will allow our support staff to dial-into your computer to help you live and online. Time limit is 20 minutes or one major problem, which ever comes first. Normal business hours considered 8:30 am to 4:30 pm EST. Dial-In time is within (15) fifteen minutes typically. Your computer MUST have an internet connection for this option.
SUPPORT AGREEMENT (1 YEAR)	This support option is for Normal Business hours only. You get up to 4 hours of support talk time and 2 dial-ins (data-file repair included) for (1) year after purchase. Normal business hours considered 8:30 am to 4:30 pm EST. There may be extra charges if support required After Hours.